Him: So why do you want to cancel?
Me: because I'm paying for a website that i dont visit.
After he told me what you can do on AOL:
Me: I do all of that stuff on Yahoo!
Him: First of all, Yahoo! does nothing.... (then he continued to repeat himself).
Me: If you are concerned about customer service you should have a place on AOL for me to cancel the service.
Him: Well you can fax us a cancellation notice.
Me: I don't have a fax(!) machine.... I just thought that since you were an internet provider, you would have a place to cancel on the internet.
Him: Yeah....
Me:Do YOU use AOL?
Him: Sure.
Then we actually got to the canceling part.
Then:
Him: Well you can use AOL for the rest of your payment cycle, then if you want to use it after that, we can restart your account with this plan....
Me: Don't worry after this phone call I am going to uninstall it off my computer.
Me:Is there a magic word that I can tell you where you will just cancel my service as soon as I say that I want to?
Him: No... but that is the first time someone has asked me that.
Then I asked him about the weather (he was in Florida, or so he said).
Then:
Me: Well it was nice talking with you, talk with you again sometime....
Him: Well thank you... (he kept on talking with his standard talking things).
Me: Yeah, OK, bye. (him still doing the "thanks for chosing AOL..blah blah blah" thing)
And now no more AOL (tada!). Don't ever try it out, it is a freaking pain to get rid of it!
2 comments:
trying to avoid study I stuck around and found this post, which deserves a comment.
I had the same with a local internet provider..trying to get rid of em isn't easy. I tried setting the contract to someone else's name, which costs around 20€ (26$) and they took over 6 months.
When a company tries to trick you into staying with them you know their product alone is not good enough for them to make it.
They should be avoided.
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